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Returns Policy

YouPharmacy.com is happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery.

All unwanted returns must be returned in an unused, as new condition with your order sheet. Once YouPharmacy.com receives the return goods, you will then be automatically refunded if your goods pass inspection.

In the unlikely event that your goods are faulty or have been damaged in transit, YouPharmacy.com will replace your items. Please contact us within 48 hours of delivery to report any issues on orders@youpharmacy.com

Items that are used and opened will not be replaced and no refund will be issued.

Proof of Purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase. Returning products outside of Returns Policy period. Items returned to YouPharmacy.com after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location. Our refund policy does not affect your statutory rights in respect of faulty or damaged goods. Good care of our products expectation. Naturally YouPharmacy.com expects you to inspect your purchases. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed products and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

Products that cannot be returned for refund:
The following items cannot be returned within the terms of our refund policy:

  • YouPharmacy Gift Vouchers
  • Over The Counter (OTC) Medicines
  • Vitamins
  • Pierced earrings
  • Hampers
  • Made-to-measure goods (such as personalised giftware)
  • Products that have been reduced or that are part of a sale.
  • Free items

Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods. In addition, the following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods, for example, boxed goods and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken:

  • Cosmetics
  • Fragrances
  • Personal Grooming Products

Refunding delivery charges
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Online Returns & Refund Policy, you will be entitled to a full refund including delivery charges if applicable.We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.

Promotional discounts returned
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount applied to the item.